Chat terms of use
- Thank you for using our site! Our customer service has an AI-powered AI-Chat at your disposal. We care about your privacy, and these terms of use explain how we handle your data when you interact with us using AI-Chat on our website. While we strive to provide reliable information, please note that even the most advanced bots can make mistakes. You use AI-Chat at your own risk, so use your own judgement and check the information you receive from the bot's sources or other reliable sources where necessary.
- Due to the possibility of the chatbot making a mistake, we want to emphasise that the use of AI-Chat is at the user's own risk. We are not liable for any damage to life, health or property that may result from the advice or information provided by the chatbot.
- Please do not include any personal information (such as names, addresses, telephone numbers or payment card details) in your messages so that we can ensure the protection of your privacy. We will use your conversations with AI-Chat anonymously to improve and develop our service.
- We will retain your conversations with AI-Chat for 5 years from the date of each conversation.
- The AI-Chat’s platform is Open AI chat GPT 3.5 Turbo, which has been trained with the Kirami Oy’s product manuals and the information on our website.
For what purposes will we use your personal information?
- For managing and developing the customer relationship.
- For developing business operations and the related customer service.
- The processing of personal information is based on Article 30 of the General Data Protection Regulation (GDPR).
Where do we acquire your personal information?
- We acquire information related to you directly from you. The information may be observed or deducted from your use of our services.
Who processes your personal information?
- Only those employees of Kirami or its subcontractors who are entitled to process personal information.
What kinds of information do we collect of you?
- Customer information: name, legal or physical person, contact information (including email address and telephone number) for contacting you.
- Other information: customer feedback, customer satisfaction information, information on the use of our services, permission and refusal information for direct advertising, remote sales, and other direct marketing in accordance with the applicable legislation.
When and in what context do we collect your personal information?
- In connection with ordering the newsletter, marketing campaigns, or researches, as well as in other contexts when you deal with us.
- You give us information when you answer questionnaires, campaigns or questions, for example, in connection with using the services we offer.
- We can also acquire information by observing how you use our services.
To whom do we disclose your personal information?
- We disclose information to authorities in cases where it is required by legislation.
Your rights as our customer
- You are entitled to inspect any information about yourself, to demand correcting any incorrect or insufficient information, and to demand removing any information which is outdated or unnecessary for the intention of the processing of the register.
- You are also entitled to forbid the use of your information for direct marketing, market research and survey purposes by contacting the register controller or changing your settings in our online service.
Cookie policy
- Our website uses cookies, which are small text files which are stored into your internet browser, such as Internet Explorer, when you visit our site and which allow us to monitor the visitors on our website.
- Using cookies makes using websites in general easier. In addition, it allows creating many kinds of combined information on the customers of our website.
- The information collected using cookies is anonymous, but it can be associated with personal information acquired from the user and used for the purposes of retargeting. Retargeting means that you may see products you examined on our website recently or related other products in advertisements on other websites as well.
- Using cookies is safe, and they do not harm the computer or files of the user.
- Cookies can be disabled in the internet browser settings, but this may cause websites to not function as intended.